Shipping policy

Shipping Policy

Thank you for shopping at [Dimor]! We are committed to providing you with efficient and reliable shipping services. Please read our shipping policy carefully to understand how your order will be processed and delivered.

1. Order Processing Time

All orders are typically processed and dispatched within 1 business day of receiving payment. During peak promotional periods or holidays, order processing times may be extended. We appreciate your understanding.

2. Delivery Area

We currently offer delivery services across all of India. Please note that some remote areas may require longer delivery times.

3. Estimated Delivery Time

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Major Cities (e.g., Delhi, Mumbai, Bangalore, Chennai, Kolkata, etc.): Estimated delivery time is 1-5 business days.

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Other Cities and Remote Areas: Estimated delivery time is 3-7 business days.

Please note that these are estimated times, and actual delivery may be delayed due to local logistics conditions, customs clearance (if applicable), or unforeseen circumstances (e.g., adverse weather, strikes). We cannot guarantee specific delivery dates.

4. Shipping Fees

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Orders of [Your Free Shipping Amount, e.g., Rs. 999] or more: Enjoy free shipping.

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Orders below [Your Free Shipping Amount]: A flat shipping fee of [Your Shipping Fee Amount, e.g., Rs. 99] will be charged.

Shipping fees will be calculated and displayed automatically at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive an email containing a tracking number and a tracking link. You can use this link to monitor the real-time status of your order.

6. Customs Duties and Taxes (GST)

All product prices include applicable Goods and Services Tax (GST). The amount you pay at checkout is the final amount, with no additional GST charges.

7. Delivery Failure and Lost Packages

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Delivery Failure: If a package is returned due to an incorrect recipient address, no one available to receive it, or multiple failed delivery attempts, we will contact you to arrange re-delivery. Additional shipping charges may apply for re-delivery.

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Lost Packages: If your package is lost in transit, please contact our customer service team within [e.g., 15 business days] of receiving your shipping notification. We will work with the shipping carrier to investigate and provide a solution (e.g., re-shipment or refund) based on the investigation results.

8. Contact Us

If you have any questions regarding your order's shipping, please contact us at jt17369958715@163.com